on November 15th, 2022, we had our first snow storm and the drainage system for the sunroof was leaking. i called wilde toyota and they said they had to get ahold of the company who put it in. there is water damage all over my roof and seats. there was a torrential downpour on July 6th, 2022 and the sunroof leaked. i wasnt going to go forward with buying if they hadnt said it was fine. they say it says that because its an after market sunroof but they ASSURED me that it worked and it wouldnt leak. as we are doing paperwork for financing, paperwork says sunroof inoperable. paid $6,000 downpayment and $2,500 car trade in. Went to wilde toyota may 30th, 2022 to purchase a car. This is a total business malpractice, and I hope BBB can help me get a mediation and hopeful the $500 refund. I only asked for a refund of the $500 labor, but still pay for their overpriced parts. I am a very reasonable person and never asked for a full refund of the unnecessary work done. He promised that he would look into a refund, which he never did. The manager ******************* asked me to go get proof of the brake work, which I dropped off to his office within 2 hours. I told them that this was the initial problem they should had fixed if they were honest. This time, they found the problem (a leaking caliper and fixed it). I called them to complain, and they maintained their version that the vehicle's issue was the brakes but offered to see the reason of the leak. They instead wanted to make easy brake change money. The exact same evening, I had the brake fluid light on again (the same issue I had before that nobody cared to look at). I drove off the vehicle, hoping that they did all the unnecessary work, but at east had they solved the problem in the process. If I had declined to pay for it, they would have put a mechanic lien on my vehicle. I knew there was nothing wrong with the brakes because I had just changed less than a year ago. They decided to change all my brakes and forced me to pay for it saying it was the cause of the leak. When the vehicle was in their custody, they did not care about finding what the problem was. They have all emails communications about this. I had communicated with the shop before going there about my brake fluid leak issue. It was a very simple fix that would have costed about $300. I only needed the shop to find the leak and fix it. My vehicle had a brake fluid leak somewhere. Overall, I just want to make sure I receive my $100 back and express how unhappy I was with the way I was treated there. I also had emailed ******* to get a copy of an email my insurance sent to him, that he verified in person that he received, and I didnt get any response at all from him. And then a vehicle I liked in the lot went from being sold to all of a sudden available when I told them I would consider financing through them. The only reason they were willing to hold it for an hour for me for $100 is because they thought I was considering financing through them still at that point. They went from being able to hold a vehicle for me for a few days to not being able to hold it all even for a day even though I was willing to put $4000 down. Their policies on holding a vehicle for you, which vehicles are available to purchase, and especially the way you are treated. It seemed that a lot of things change based on if youre financing through them or not. Not to mention the fact that I was treated extremely poorly by the salesperson, ******* and his supervisor ********** believe his name was, when I told him I would not be financing through the dealership. It has been almost two weeks and I have not received the check. And when I went to pick it up, they stated they had already mailed it when I had already stated to them that I would pick it up. I told them I would back the next day to pick it up. But when I made it clear that I wasnt financing through them then they said they couldnt take the $100 off the price and they couldnt simply put it back on my card, they had to issue me a check for it the next day. I spent $22,000 on a used vehicle from Wilde Toyota and also put a deposit down of $100 for them to hold the car for 1 HOUR which they said they would take off of the price of the vehicle.
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